Visitor Information

In line with MOH's latest guidelines, our visiting policy has been revised as follows:

Only 2 visitors allowed at patient's bedside at any one time during visiting hours (up to 30 minutes).
All visitors are encouraged to do an ART self-test prior to visiting patients.
All visitors/caregivers entering indoor patient-facing areas within the hospital are to put on mask at all times.
Children below 12 years old are not allowed to visit, except on an exceptional circumstances.

You will not be allowed to visit the wards if you have:

Pending COVID-19 test results
Flu-like symptoms or are feeling unwell

Our visiting hours are 11.00am to 2.00pm and 5.00pm to 8.30pm. All visitors to the wards are required to register via our Automated Visitor Registration System or at the Visitor Registration Counters. Click here for more information on visitor registration.

While in the wards

All visitors are to abide by the following guidelines:

Wear your mask properly and at all times
Do not interact with other patients or visitors and maintain a safe distance from others at all times
Wash/sanitise hands regularly
No eating and drinking
No food delivery
Do not sit on patient beds or use patient toilets

While in Outpatient Clinics/Facilities

Optional for all to wear your mask except for

Elderly/immunocompromised individuals and
Persons with Acute Respiratory Infection (ARI) symptoms

For outpatient appointments and visits to ED, patients may continue to be accompanied by ONE (1) person.

These measures are in place to help to reduce the risk of COVID-19 transmission in our Hospital and community.

Thank you for your understanding as we take these necessary steps to keep everyone safe.

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Use of Personal Mobility Aids (PMAs)

At SKH Campus, ensuring the safety of our patients, visitors and staff is our priority. Patient care and treatment areas can sometimes become crowded, and we want to make sure everyone can move around safely and comfortably.

To help prevent any accidents or injuries, we will be restricting PMA/PMD use in the clinics, wards, and the Emergency Department, starting 2 January 2025. This change is part of our ongoing efforts to create a safer environment for everyone in our hospital premises. This policy will apply to all patients, visitors, caregivers, and next-of-kin.

Starting 2 January 2025:

Personal Mobility Aids (PMAs), such as mobility scooters, will not be allowed in clinics, wards, and the Emergency Department.
Only wheelchairs, including motorised ones, will be permitted.

If you are being admitted, you are advised to arrange for your PMAs to be taken home. Alternatively, PMAs may be parked at designated parking bays on the SKH Campus. If you need assistance moving around during your stay or visit, we are happy to provide wheelchair assistance. Please approach our Visitor Service Officers or any hospital staff for assistance.

Thank you for your cooperation in making SKH Campus a safe environment for everyone.

Frequently Asked Questions

1. Why are PMAs/PMDs not allowed in clinics, wards, and the Emergency Department (ED)?

Patient care and treatment areas can sometimes become crowded, and we want to make sure all patients, visitors and staff can move around safely and comfortably. To help prevent any accidents or injuries, we will be restricting PMA/PMD use in the clinics, wards and the ED starting 2 January 2025. This policy will create a safer environment for everyone in the hospital.

2. Where can I park my PMA?

From 2 January 2025, parking bays will be conveniently located at:

Emergency Department --> ED main walk-in entrance
Blk 3 and Blk 6 --> Behind Lift Lobby B
Blk 1 and Blk 2--> Behind Polar shop
Medical Centre --> Main Drop-off/Pick-up point
Community Hospital --> In front of Blk 7 and Blk 9 registration counter
Surgery on 2 --> Lift Lobby B (Level 2)
Endoscopy Centre --> Outside Endoscopy Centre (Level 2)

If you need assistance finding these parking bays, please approach any hospital or visitor registration staff.

3. How can I move around without my PMA during my visit or stay in SKH? Can I use my PMA while visiting or accompanying someone in the ward, clinic, or the ED?

Our staff are here to help all patients and visitors. If you need assistance moving around to and from scans or tests, or other areas related to your hospital visit, our trained staff would be happy to provide wheelchair assistance. If you are warded, we strongly recommend minimising movement and resting as much as possible for your recovery.

4. Are PMA charging services available in SKH? What if my battery runs out?

For safety reasons due to fire risk, we do not provide electrical charging facilities/services for PMAs. To ensure you have enough battery charge for your journey home, we recommend minimising PMA use within the hospital. If your battery runs out, please do not hesitate to approach our staff for queries.

5. Can hospital staff help to take my PMA home for me? Can you store my PMA for me?

We encourage you or a family member to arrange for your PMA’s transport home, or you can park it at parking bays in the hospital premises. We kindly seek your understanding that we are unable to take responsibility for the safekeeping of PMAs or personal belongings, whether they are being moved or stored. If you need help finding the parking bay(s), we will be glad to direct you.

6. What if I have concerns with this policy?

Our main goal of this policy is to ensure safety for all patients, visitors, and staff. If you are finding it hard to comply with this policy, it may affect our ability to provide you with timely care. If you have concerns about complying, our medical staff may discuss alternative care options. We greatly appreciate your cooperation and understanding as we work together to maintain a safe environment at SKH.