Your Emergency Visit

At the Emergency Department, priority will be given to patients according to severity of condition. Hence waiting time to see the doctor may be longer than expected.

For non-urgent, non-critical conditions, please seek medical attention at your GP or Polyclinic. They can provide care and assist you if your condition requires an emergency visit to the hospital.

Our team is committed to deliver the best possible care to every patient.

Thank you for your patience and understanding.

At SKH Emergency Department (ED or A&E), our team of multidisciplinary Emergency Medicine specialists is experienced and well-equipped to provide 24-hour emergency care for patients with high risk injuries and critical medical condition.

Use of Personal Mobility Aids (PMAs)

At SKH Campus, ensuring the safety of our patients, visitors and staff is our priority. Patient care and treatment areas can sometimes become crowded, and we want to make sure everyone can move around safely and comfortably.

To help prevent any accidents or injuries, we will be restricting PMA/PMD use in the clinics, wards, and the Emergency Department, starting 2 January 2025. This change is part of our ongoing efforts to create a safer environment for everyone in our hospital premises. This policy will apply to all patients, visitors, caregivers, and next-of-kin.

Starting 2 January 2025:

Personal Mobility Aids (PMAs), such as mobility scooters, will not be allowed in clinics, wards, and the Emergency Department.
Only wheelchairs, including motorised ones, will be permitted.

If you are being admitted, you are advised to arrange for your PMAs to be taken home. Alternatively, PMAs may be parked at designated parking bays on the SKH Campus. If you need assistance moving around during your stay or visit, we are happy to provide wheelchair assistance. Please approach our Visitor Service Officers or any hospital staff for assistance.

Thank you for your cooperation in making SKH Campus a safe environment for everyone.

Frequently Asked Questions

1. Why are PMAs/PMDs not allowed in clinics, wards, and the Emergency Department (ED)?

Patient care and treatment areas can sometimes become crowded, and we want to make sure all patients, visitors and staff can move around safely and comfortably. To help prevent any accidents or injuries, we will be restricting PMA/PMD use in the clinics, wards and the ED starting 2 January 2025. This policy will create a safer environment for everyone in the hospital.

2. Where can I park my PMA?

From 2 January 2025, parking bays will be conveniently located at:

Emergency Department --> ED main walk-in entrance
Blk 3 and Blk 6 --> Behind Lift Lobby B
Blk 1 and Blk 2--> Behind Polar shop
Medical Centre --> Main Drop-off/Pick-up point
Community Hospital --> In front of Blk 7 and Blk 9 registration counter
Surgery on 2 --> Lift Lobby B (Level 2)
Endoscopy Centre --> Outside Endoscopy Centre (Level 2)

If you need assistance finding these parking bays, please approach any hospital or visitor registration staff.

3. How can I move around without my PMA during my visit or stay in SKH? Can I use my PMA while visiting or accompanying someone in the ward, clinic, or the ED?

Our staff are here to help all patients and visitors. If you need assistance moving around to and from scans or tests, or other areas related to your hospital visit, our trained staff would be happy to provide wheelchair assistance. If you are warded, we strongly recommend minimising movement and resting as much as possible for your recovery.

4. Are PMA charging services available in SKH? What if my battery runs out?

For safety reasons due to fire risk, we do not provide electrical charging facilities/services for PMAs. To ensure you have enough battery charge for your journey home, we recommend minimising PMA use within the hospital. If your battery runs out, please do not hesitate to approach our staff for queries.

5. Can hospital staff help to take my PMA home for me? Can you store my PMA for me?

We encourage you or a family member to arrange for your PMA’s transport home, or you can park it at parking bays in the hospital premises. We kindly seek your understanding that we are unable to take responsibility for the safekeeping of PMAs or personal belongings, whether they are being moved or stored. If you need help finding the parking bay(s), we will be glad to direct you.

6. What if I have concerns with this policy?

Our main goal of this policy is to ensure safety for all patients, visitors, and staff. If you are finding it hard to comply with this policy, it may affect our ability to provide you with timely care. If you have concerns about complying, our medical staff may discuss alternative care options. We greatly appreciate your cooperation and understanding as we work together to maintain a safe environment at SKH.